Frequently Asked Questions

Find answers to common questions about Pawlenciaga's luxury pet accessories, shipping, sizing, and more.

Product Information

What is Pawlenciaga?

Pawlenciaga is a luxury pet accessories brand specializing in designer-inspired collars, leads, harnesses, apparel, and accessories for dogs and cats. We combine high-fashion aesthetics with premium quality materials to create stylish, comfortable products for your pets.

What types of products does Pawlenciaga offer?

We offer a comprehensive range of luxury pet products including designer collars, premium leather leads, comfortable harnesses, fashionable pet apparel, stylish beds, and exclusive accessories. Each product is crafted with attention to detail and your pet's comfort in mind.

Are Pawlenciaga products suitable for all pet sizes?

Yes, our products are available in multiple sizes to accommodate pets of all breeds and sizes, from small cats and toy breeds to large dogs. Each product page includes detailed sizing charts to help you find the perfect fit for your pet.

What materials are used in Pawlenciaga products?

We use only premium, ethically-sourced materials including genuine leather, high-quality fabrics, durable hardware, and eco-friendly components. All materials are carefully selected for durability, comfort, and safety for your pet.

Are Pawlenciaga products safe for pets?

Absolutely. All Pawlenciaga products are designed with pet safety as our top priority. We use non-toxic materials, secure fastenings, and collaborate with veterinarians to ensure every product meets the highest safety standards.

Sizing & Fit

How do I measure my pet for Pawlenciaga products?

To measure your pet, use a soft measuring tape to measure the neck circumference for collars, chest girth for harnesses, and back length for apparel. Detailed measuring instructions and size charts are available on each product page to ensure the perfect fit.

What if the product doesn't fit my pet?

If a product doesn't fit properly, we offer easy exchanges and returns within 30 days of purchase. Simply contact our customer service team, and we'll help you find the right size for your pet at no additional cost.

Do Pawlenciaga collars and harnesses have adjustable sizing?

Yes, most of our collars and harnesses feature adjustable sizing to ensure a comfortable, secure fit. Each product description specifies the adjustment range to help you choose the best option for your pet's measurements.

Ordering & Payment

How do I place an order on Pawlenciaga?

Simply browse our collection, select your desired products, choose the appropriate size and color, and add items to your cart. Proceed to checkout, enter your shipping information, and complete payment using our secure payment system.

What payment methods does Pawlenciaga accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also accept payment through Shopify Payments, Apple Pay, Google Pay, and other secure digital payment methods.

Is it safe to shop on Pawlenciaga's website?

Yes, shopping on Pawlenciaga is completely safe. Our website uses SSL encryption and secure payment processing through Shopify Payments to protect your personal and financial information during every transaction.

Can I modify or cancel my order after placing it?

If you need to modify or cancel your order, please contact us immediately at our customer service email. We'll do our best to accommodate your request if the order hasn't already been processed for shipping.

Shipping & Delivery

Where does Pawlenciaga ship to?

We currently ship throughout the United Kingdom and to select international destinations. Shipping options and costs are calculated at checkout based on your delivery address.

How long does shipping take?

Standard UK shipping typically takes 3-5 business days. Express shipping options are available for faster delivery within 1-2 business days. International shipping times vary by destination, typically ranging from 7-14 business days.

How much does shipping cost?

Shipping costs vary based on your location and selected shipping method. We offer free standard shipping on UK orders over £50. Exact shipping costs are calculated and displayed at checkout before you complete your purchase.

Do you offer international shipping?

Yes, we ship to select international destinations. International shipping rates and delivery times vary by country. All applicable customs duties and taxes are the responsibility of the customer.

How can I track my Pawlenciaga order?

Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your package's journey and estimated delivery date through our shipping carrier's website.

Returns & Exchanges

What is Pawlenciaga's return policy?

We offer a 30-day return policy on unworn, unused items in their original condition with tags attached. If you're not completely satisfied with your purchase, contact our customer service team to initiate a return for a full refund or exchange.

How do I return or exchange a product?

To return or exchange a product, contact our customer service team within 30 days of receiving your order. We'll provide you with return instructions and a prepaid shipping label for UK returns. Once we receive and inspect the item, we'll process your refund or exchange.

Are there any items that cannot be returned?

For hygiene reasons, we cannot accept returns on items that have been worn, used, or are missing original tags. Custom or personalized items are also non-returnable unless they arrive damaged or defective.

Care & Maintenance

How do I clean Pawlenciaga leather products?

Clean leather products with a soft, damp cloth to remove dirt and debris. For deeper cleaning, use a leather-specific cleaner and conditioner. Avoid harsh chemicals, excessive water, and direct heat. Allow products to air dry naturally away from direct sunlight.

How should I care for Pawlenciaga fabric products?

Most fabric products can be hand washed in cold water with mild detergent. Air dry flat or hang to dry. Avoid machine washing, bleach, and high heat. Check individual product care labels for specific washing instructions.

How long do Pawlenciaga products last?

With proper care and maintenance, Pawlenciaga products are designed to last for years. Our premium materials and expert craftsmanship ensure durability and longevity, making them a worthwhile investment in your pet's style and comfort.

Customer Service

How can I contact Pawlenciaga customer service?

You can reach our customer service team via email through our contact page, or by using the chat feature on our website. We typically respond to all inquiries within 24 hours during business days.

Does Pawlenciaga offer a warranty on products?

Yes, all Pawlenciaga products are covered by our quality guarantee. If you experience any manufacturing defects or quality issues within the first year of purchase, contact us and we'll repair or replace the item free of charge.

Can I get personalized recommendations for my pet?

Absolutely! Our customer service team is happy to provide personalized product recommendations based on your pet's size, breed, lifestyle, and style preferences. Simply reach out with details about your pet, and we'll help you find the perfect Pawlenciaga pieces.

Sustainability & Ethics

Is Pawlenciaga committed to sustainability?

Yes, sustainability is important to us. We use eco-friendly materials wherever possible, work with ethical suppliers, and are constantly exploring ways to reduce our environmental impact while maintaining the luxury quality our customers expect.

Are Pawlenciaga products ethically made?

All Pawlenciaga products are ethically manufactured. We partner with skilled artisans who are paid fair wages and work in safe conditions. We source materials responsibly and are committed to transparency throughout our supply chain.

Still have questions? Don't hesitate to contact our customer service team. We're here to help you find the perfect luxury accessories for your beloved pet.