Shipping & Delivery
Pawlenciaga Pets is not liable if the incorrect or missing shipping information is provided at checkout. We are not liable to refund or change the delivery address in such circumstances.
Please ensure all of your shipping details are 100% complete and correct before placing the order. If shipping information has been entered incorrectly, please contact our Customer Care at firstname.lastname@example.org within one (1) hour of your order placement.
Pawlenciaga Pets is responsible for delivering the item to the shipping address provided, we are not liable if the item is lost or stolen after the item has been delivered. Please ensure the delivery location is a safe environment.
Shipping Fees & Delivery Time
For limited time only, we are offering Free Standard Shipping.
Please note that these are estimated delivery times. Weekends and public holidays are not included.
We process all orders within 2-5 business days excluding holidays and weekends.
Packages may take longer to arrive during holiday busy season depending on local postal office capacity.
Keep in mind that we ship item(s) as soon as they’re available. So if there’s more than one item in your order, you may receive the items separately (at no extra charge). We’ll send you separate email confirming the shipment along with tracking numbers.
PLEASE NOTE THAT THESE ARE ESTIMATED DELIVERY TIMES ONLY.
In some unlikely events, packages may take up to 40 business days for delivery.
United States & Canada
Estimated Delivery Time: 10-20 business days
Oceania & Asia
Estimated Delivery Time: 10-20 Business days
United Kingdom & Europe
Estimated Delivery Time: 10-30 Business days
Africa & South America
Estimated Delivery Time: 20-40 Business days
Shipping time may vary due to product availability. Pawlenciaga Pets reserves the rights to cancel any orders that involve product availability in which the customers will be contacted.
In the event of cancelled orders, our refunds take 5-7 business days to process, as all payments go through a payment gateway and it takes a couple of working days for settlement.
Please note that any taxes and customs fees in regard to your purchase are to be held responsible by the customer.
If you have any questions related to your delivery, please contact our Customer Care team at email@example.com